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Terms Conditions You Agree to When You Open an Account

These terms set out how your Hi Bet account works — what you can do with it, how we process deposits through bKash, Nagad and Rocket, and what happens when you request a withdrawal or raise a dispute.

Account eligibilityDeposit & withdrawal rulesDispute resolutionService availabilityBangladesh regions

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YOUR ACCOUNT RIGHTS

How We Handle Account Data and Requests

We collect your contact details and payment information when you register, and we store login timestamps and transaction records to meet anti-fraud requirements. You can request a copy of your account data, ask us to correct inaccurate details, or close your account and request deletion of non-regulatory records by contacting support.

Data We Collect We record your username, mobile number, registered bKash, Nagad or Rocket wallet, deposit and withdrawal amounts, login IP addresses and game-session history to verify transactions and prevent fraud.

How Long We Keep It Transaction records and identity-verification documents are retained for the period required by local financial regulations; other account data is held while your account is active and for two years after closure.

Your Data Rights You can ask us to send you a copy of your account data, update incorrect contact details, or request account closure and data deletion through the support channels on this page.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand which game categories are most popular; you can disable non-essential cookies in your browser settings.

TERMS QUESTIONS

Contact Us About These Terms

If you have a question about account eligibility, Deposit references, withdrawal verification or any clause in this agreement, reach our support team through the channels below. We handle terms queries during business hours and aim to reply within one working day.

Email Support Send terms questions to our support inbox; include your account username and a brief description of the clause or rule you need clarification on.

Live Chat Open the chat widget in the account dashboard to ask about deposit rules, withdrawal conditions or dispute steps in real time during staffed hours.

Help Centre Browse our help articles for quick answers on account verification, payment-method eligibility and the steps to close your account if needed.

What This Agreement Covers

Hi Bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you agree to follow these terms. They cover how you deposit funds via bKash, Nagad, Rocket or bank transfer, how we verify your identity before processing withdrawals, and the steps we take if we suspect fraudulent activity or violation

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of game rules. Your account is personal — you cannot share login credentials or let anyone else use your wallet balance. We reserve the right to suspend or close accounts that breach these terms, and we will return any remaining verified balance to your registered payment
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method. All deposits are processed in Bangladeshi Taka; exchange-rate fluctuations for provider-side game currencies are passed through as published by the payment processor. We operate this service for regions where local law permits online gaming; it is your responsibility to confirm that access is lawful in
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your location. If local law changes or a regulatory authority instructs us to cease service in a jurisdiction, we will notify affected account holders and process pending withdrawals before suspending access. Disputes are handled by our support team first; if unresolved, you may escalate through the
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contact channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and reside in a region where local law permits online gaming. We verify age and location during account registration using the mobile number and payment wallet you provide.

No — deposits must come from a wallet registered in your own name. We match the wallet holder's name against your account details; mismatched deposits will be returned and your account may be suspended pending verification.

We will ask you to upload a photo ID and a recent utility bill or mobile-account statement. Once our compliance team approves the documents, we process the withdrawal to your registered bKash, Nagad or Rocket wallet within the timeframe stated in our withdrawal policy.

We will notify you by email and through an in-account message if we make material changes to deposit rules, withdrawal conditions or dispute procedures. Continued use of your account after the notice period means you accept the updated terms.

Contact support immediately through live chat or email. We will freeze the account, review recent login timestamps and transaction records, and help you reset your password and secure your registered mobile number.

Email our support team with your account username and a brief closure request. We will process any pending withdrawals, close the account within five working days, and delete non-regulatory records after the retention period ends.

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